Payments & Policies

ORDER on our WEBSITE for fastest service & free tracking with your order

We use Paypal in our shopping cart as It is the safest and most secure method for you to place an order using your major credit card or e-check. You DO NOT need a Paypal account to shop with us online.

*If you pay with an E-check it will delay your order 4-10 days while the funds clear.

Sign up for a PayPal account

E-Mail and Fax Orders

Email or Fax your credit card order to Henna Caravan at your convenience!

E-Mail: order@hennacaravan.com
Fax: 805-388-4661

Include:
Name
Shipping Address
Phone Number
Credit Card Number
Expiration Date
CVV Code, last 3 digits on the back of the card above signature panel

Your shopping list

Phone Orders

Phone orders are NOT our preferred method. For fastest response and shipping times please submit an order via our online shopping cart, Email or Fax. We are full time artists and suppliers and can not always answer every phone call. This can cause a delay in placing and shipping your order. For the most efficient service please order online.

Phone Orders: 805-732-9350 or 805-732-9671

Money Orders, Casheirs Checks

Include your complete order, shipping address and a phone number or email address please.

Personal Checks are NOT accepted

Are your products natural?
At Henna Caravan it is our goal to provide pure, premium body art products that you can trust at affordable prices. Only the world’s finest ingredients, void of harsh chemicals, fillers and needless additives are used in our hand crafted henna paste, essential oil blends, and henna sealants. We use the most finely ground henna powder currently available anywhere in the world, we believe once you try it you'll love it as much as we do. Henna Caravan products are guaranteed to be made with delicate, high quality essential oils, premium henna powders and organic products whenever possible.

How do you ensure product quality?
In addition to using the best ingredients found across the globe, Henna Caravan makes every product by hand (fresh henna paste, henna sealants, essential oil blends, and glitter gels) in very small batches to ensure quality. The company’s handcrafted philosophy starts at the beginning, from personally choosing and testing the henna to experimenting with the most effective essential oils, to designing all the packaging and design to individually packing every product that is shipped to your door. We do not outsource any aspect of our business.

Do you test on animals?
We do not test our handcrafted in house products on animals. We happily test them on ourselves! We test and use all the products that we sell. They are not good enough for our customers until they are good enough for us!

How can I contact Customer Service?
We strive to provide the best and most helpful Customer Service in the business. All of our team is exceptionally knowledgeable and is able to answer all of your questions about Henna Caravan products.

Contact our Customer Service department at info@hennacaravan.com or 805.732.9350. We are generally available Monday - Friday 10 a.m. – 5 p.m. Pacific Standard Time. (email is usually the best way to contact us)

Is Henna Caravan a "green" company?
Henna Caravan has always been committed to providing high-quality, all-natural products. In an effort to continue our commitment to being environmentally friendly, we reuse the packing materials from shipments received and use any reusable packing material handy to pad your package. We hope you don't mind the mixed assortment of packing material, it may not be pretty but it makes sense!

Delivery Problems

If you have had problems receiving your mail we recommend adding insurance or confirmation delivery and tracking. We cannot be responsible for lost or stolen packages.

Missing Package
Notify us if your package has not arrived within 2 weeks. If the package is undeliverable it will be held at your local post office for 2 weeks for you to pick up in person. After this time it is returned to us. Please have email address and date the order was placed available so we may look up your details if there is a problem. Missing orders can not be re shipped until the first package is returned by the postal service.

Bad Address
Please double check that your address is correct. You are responsible for additional shipping charges incurred to re ship your package. Orders shipped to a bad address can not be re shipped until the first package is returned by the postal service.

If we misaddress a package
If we make a mistake on the shipping address we will repack it with fresh henna products and reship the package at our expense.

Shipping Refund
Shipping charges are not refunded if you cancel an order after it has shipped, refuse, or supply a bad address. A 10% restocking fee may be charged on any returned orders.